Warranty


  • All the brand-new products come under manufacturer warranty. And all the Australian products have 2-year manufacturer warranty under Australian consumer law. You must contact manufacturer customer care centre to claim your warranty.
  • For Used Products, we offer 3-6 months' warranty on most of products (conditions apply) used for private household use from the date of shipment (3 months commercial use). If a defect arises and a valid claim is received by us, our may, at its option, repair the product or replace the product.
  • We will replace your item if it is found to be Dead on Arrival (DoA) within 7 days from the date of dispatch. Any DoAs must be contact/return to us within 7 days. 
  • Prior to returning any item, must contact our Customer Service Department.
  • If an item needs to be returned for warranty after the 30-day period from the date of dispatch, postage for both ways will be at the buyer expense.
  • You are responsible to ensure the product is packaged securely to prevent any damage during the return of the item. Failure to do so may affect the ultimate resolution to be offered, which may include repairs, replacement items or store credit at our discretion.

  • All accessories and bonus gift are not covered by warranty. e.g. Battery, earphone, cable, carry bag etc.
  • Naturally the warranty cover does not extend to damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by our Store to provide service (not including standard periodic maintenance).