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Payments and Returns
We offer our valued buyers a number of payment methods so that they can easily pay us online. We accept payments via PayPal, Debit/Credit card. We also accept direct bank transfers. You can use any of the means as per your choice. Make sure that payment reaches us in time so that we can dispatch your order. In case your PayPal account fails in the verification process, your order will not be dispatched. You have to have an authorized account for paying us. Similarly, if your direct bank transfer does not reach us, your order delivery will be delayed. Once, the amount is sent to our account it is irreversible in case you change your mind. So, benefit yourself from easy and secure payment methods and shop freely.
- If you want to return a Device, you have to follow our conditions under which we can refund your money.
- You can return the device in case any problem is reported in it within a time of 14 days from the day of purchase. After the returning period is over, Sky Phonez do not entertain returns.
- The item should have the purchasing slip as a record that you bought the particular device from us.
- The item should be returned with original packing and all the accessories that were provided with it.
- In the case of wrong shipment with the device having manufacturing defects, Sky Phonez provides the necessary compensations as soon as we are contacted.
- In case you have used the device it still should be in new condition i.e., without any visible spots or scratches. It should not possess any signs of damage.In a scenario when a wrong order is delivered to you, Sky Phonez replaces it immediately you report to us. You can also be compensated with a full fee refund including the shipping charges if you ask for it.
Money back guarantee offered by Sky Phonez
We offer you money back guarantee if you want to return your device in 7 days span. If you do not find a phone or a tablet according to your requirements and you want to have your money back, you can have it by claiming it on skyphonez.com.au. Money back guarantee return policy includes the following terms:
- The device should possess all the original accessories that were sent with it.
- All the manuals and necessary packing are to be returned with it.
- It should be in undamaged condition free of cuts and marks on its body.
- The refund amount does not cover the transport charges as they were paid to the delivery services.
- If you order a replacement of your device to another model after using it, you have to pay a 25% restocking fee for it.
For any further assistance, you can consult our customer care department at skyphonez.com.au anytime. They will provide you all the necessary information you need to know about our payment methods or our return policy. You just have to tell them your invoice number and products description and they will guide you promptly.